Shipping Rates

"We will meet any competitor's advertised price that is reasonable."
(Close outs and seconds not included in the above.)
"We respect your privacy. We do not sell or share our mailing list with other companies."

SHIPPING RATES and RETURN POLICY
USPS

ORDERS are processed the NEXT BUSINESS DAY: Monday - Friday.
(Orders on Friday will be processed on Monday.)
PLEASE NOTE: The Rate on the Order Form is for Standard USA only, not for international.

International and outside Continental US: actual shipper's rate will be charged. (see below).
Overseas orders may be liable for customs tax. Additional duties/taxes may be charged in certain countries upon receipt of the merchandise. These fees vary worldwide. When applicable, any additional tax or duty is the responsibility of the customer in his own country, when the merchandise is to be delivered. JDMC does not charge you for nor pay these taxes, as they are specific to each country.

Arkansas Residents - Effective January, 2008: The % Sales Tax Rate applied to your order will be based upon where your order is "delivered" in Arkansas. (Per the new state requirement.)

Express orders (2 or 3-day air) are processed the next business day. Friday's orders are processed on Monday.

PLEASE CALL 800-933-5362 to order if you need it sooner. NOTE: If you order an instrument to be shipped by 2-day air, it cannot be shipped the same day so it will not be received within 2 days. Because we have to set them up, it takes longer. It can be shipped by 2-day air, after we've finished setting the instrument up. We will email you with a projected date if requested.

Standard Shipping: Please allow 7 to 10 business days to receive your order.
For instruments: Please allow 10-14 business days to receive it as we set up each instrument before it is shipped.
Please Note: Although we make every effort to have the items we advertise in stock, we cannot guarantee that a specific item will be in stock at a specific time.
"All Prices subject to change without notice."

Continental USA
UPS Ground or US Postal Service
Note: Instruments shipped only by UPS or Fed Ex
(Postal Service not available for instruments)

Stands: ADD $3.95 for each Stand
Necks: $15.00
Cases: $39.95. Some cases more. (Calton case: $45.00) See item.
Large instruments like banjos, guitars and mandolins, autoharps, fiddles, etc.: $39.95
We charge actual shipping charge for upright basses. It runs between $100 - $200 in US.

Other Items - Shipping Charges:
Under $25.00: $6.95
$25.01-$40.00: $7.95
$40.01-$55.00: $8.95
$55.01-$70.00: $9.95
$70.01-$85.00: $10.95
$85.01-$100.00: $11.95
$100.01-$125.00: $12.95
$125.01-$150.00: $13.95
$150.01-$200.00: $14.95
$200.01-$250.00: $15.95
$250.01+*: $16.95 (except for items specified)

Alaska & Hawaii: Large items must be sent by AIR - triple regular shipping.
For 3-Day Air: Double Regular Shipping Rate.
2nd day Air: TRIPLE regular shipping rates. *Actual rate will be charged for instruments & large items. - in stock items only. We do not guarantee that any item will be in stock at all times. NOTE: The items which are currently in stock will be shipped by Federal Express. If an item is out of stock, we will also do our best to notify you. Please call us at 800-933-5362 if it is urgent that you receive all items within the designated time frame. NOTE: If you order an instrument to be shipped by 2-day air, it cannot be shipped the same day so it will not be received within 2 days. Because we have to set them up, it takes longer. It can be shipped by 2-day air, after we've finished setting the instrument up. We will email you with a projected date if requested.

Call or Email for Overnight. Most items are 4 times the regular ship rate.
INTERNATIONAL
Overseas orders may be liable for customs tax. Additional duties/taxes may be charged in certain countries upon receipt of the merchandise. These fees vary worldwide. When applicable, any additional tax or duty is the responsibility of the customer in his own country, when the merchandise is to be delivered. JDMC does not charge you for nor pay these taxes, as they are specific to each country.

International shipments:
JDMC is not responsible for the shipping costs to return items from outside the continental USA back to us. If an item needs to be returned to us, contact us for an RA number to return it. If it is for a replacement, we will pay the shipping to replace the item. However, we are not responsible for the shipping cost to return the original item to us. We do our best to make certain all items are fine. However, if an item is defective, we will not be responsible for the shipping costs to return the item to us. We ship a great number of packages overseas, and the problems are very rare. However, the above is a firm policy for returns.

NOTE: Any labor charges for special installations will not be refunded.

NOTE: You will be charged the actual shipper's rate for shipping.
Please disregard rate appearing on order form.

Email for rate on specific items or call 800-933-5362 (JDMC) (USA)
or 479-855-0700.

Shipments outside U.S.A:
Small items by Postal Service (USPS) unless otherwise requested.
JDMC offers a CHOICE of methods with expected delivery times for in stock items.
PLEASE SPECIFY:

There ARE 3 choices:
_Global Priority: 7-14 days, trackable with tracking number i.e. Cost for Priority up to 1 pound to UK = $25.00

_International First Class: not trackable, 21-27 days i.e Cost for up to 1 pound to UK = $12.95

_UPS Expedited: trackable, 7-10 days i.e Costs for up to 1 pound to UK = $60.00

(NOTE: JDMC cannot guarantee the delivery times above.)

Cases, Instruments and Large items: by UPS or Fed Ex Air.
PLEASE NOTE:
DO NOT select FEDEX 2-DAY. If you want it in two days, it's got to be UPS and with ACTUAL cost.
We charge the actual shipping cost over the minimum (including insurance). Minimum Order must be for $30.00+

CANADA
Miminum Shipping: $12.95
Minimum Order: $30.00+
Small items are shipped by postal service;
Instruments & large items shipped by UPS ground: approximately $40.00 or
UPS Air: approximately $100. (We charge actual rate).
Please Email or call 479-855-0700 for actual rate. NOTE: If you order an instrument to be shipped by 2-day air, it cannot be shipped the same day so it will not be received within 2 days. Because we have to set them up, it takes longer. It can be shipped by 2-day air, after we've finished setting the instrument up. We will email you with a projected date if requested.

Credit Card Orders: a credit or debit may appear on your statement
when package is shipped, if a difference occurs.

DEALER RETURN POLICY If there is any problem with your order, call our Customer Service Department immediately. We want to provide the best service in the industry. Due to our growing sales volume, we may be on the phone when you call. If you get our answering system, leave a brief message and a phone number. We will return your call that day, or the next morning if you call after we close, Central Time.

All Returns Require:
1 . A "JDMC" Return Authorization number from JD Music Customer Service.
2. A copy of the invoice included with the authorized return.
3. Merchandise must be returned within 10 days.
4. All returns must be in new, resellable condition with all original packaging.
5. No returns accepted for banjo heads which have been installed.
6. No returns accepted for DVDs, Books, Videos or CDs unless defective. These will be replaced with the same title only. Software IS NOT returnable once opened or installed.

PLEASE NOTE: Restocking fee: Returns within 3 days: 3%, after 3 days up to 30 days, 10%; 30-60 days: 15%. This is due to the time spent and paperwork involved.
*Shipping charges will not be refunded on returned merchandise.
*Should there be any exception, i.e. where we cannot replace an item which is defective, only the standard ship charge will be refunded. (i.e. Fed Ex additionals will not be refunded).
*Additional fees may be charged if the item has been altered or damaged.
*Any "promo" items included at no charge must also be returned with the original item. If they are not returned, our regular advertised price for those items will be deducted from the refund.

International shipments:
JDMC is not responsible for the shipping costs to return items from outside the continental USA back to us. If an item needs to be returned to us, contact us for an RA number to return it. If it is for a replacement, we will pay the shipping to replace the item. However, we are not responsible for the shipping cost to return the original item to us. We do our best to make certain all items are fine. However, if an item is defective, we will not be responsible for the shipping costs to return the item to us. We ship a great number of packages overseas, and the problems are very rare. However, the above is a firm policy for returns.

BACKORDERS: All in stock orders are normally processed the next business day after your order is placed. If an item is out of stock there may be a slight delay. We will backorder out of stock items at no extra shipping charge to you. We pay any additional costs for shipping backorders. You will not be charged for the backordered item until it ships to you.

We reserve the right to refuse service to anyone for any reason.

Janet Davis Music Company is not responsible for typographical errors in pricing, or errors concerning product descriptions & specifications, either on our web site or in our catalog. Prices are subject to change without notice.

Free Call 800-933-5362 for Credit Card Orders
(24 hr.) Fax: (479) 855-0451
Information & Foreign: (479) 855-0700

The Banjo Store
JDMC Janet Davis Music Company
13026 Highway 71 North
Bentonville, AR 72712

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